Shipping policy

At Nuvio Living, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders. We work with our logistics partners and fulfilment services in the Middle East and Asia to help deliver your orders. At this time, we do not offer international shipping. Nuvio Living is operated by Kaizen Commerce Ltd and currently ships exclusively within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
  • Order handling time: 1-2 business days (Monday to Friday).
  • Transit time: 6-10 business days (Monday to Friday).
  • Estimated delivery time: 7-12 business days.

Carrier Services

Orders are shipped by our trusted logistics partners using trusted carriers such as Royal Mail, DPD, UPS, Evri and FedEx. The carrier used may vary depending on the order and destination.

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, including delays or lost packages, please contact our customer service team as soon as possible. Our team will investigate the issue and work with you to ensure your order is resolved promptly and fairly.

Tracking Your Order

  • Once your order has been shipped, you will receive an email confirmation containing your tracking number.
  • You can track the progress of your delivery at any time via our Track Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer support team at support@nuvio-living.com

Contact Information:

Store Name: Nuvio Living

Registered Business Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

(Registered office address - no customer visits)

Email: support@nuvio-living.com

Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days. Messages received on weekends or public holidays will be answered the next working day.