Shipping policy
At Nuvio Living, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders. We work with our logistics partners and fulfilment services based in the United Kingdom to help deliver your orders. At this time, we do not offer international shipping. Nuvio Living is operated by Kaizen Commerce Ltd and currently ships to mainland UK addresses only.
Existing Orders
Please note: Orders placed before 26 August 2026 may have been fulfilled under our previous shipping arrangements and may therefore have different delivery timeframes from those stated below. The shipping information applicable to your order is based on the arrangements in place when your order was placed.
If you have already placed an order and have any questions regarding its delivery status, please contact us at support@nuvio-living.com and we will be happy to assist.
Delivery Area
We ship to mainland UK addresses. We are currently unable to ship to Northern Ireland, the Scottish Highlands, the Channel Islands, or other remote UK destinations, and some products may have limited availability in these areas.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
- Order handling time: 1-2 business days
- Transit time: 2-4 business days.
- Estimated delivery time: 3-6 business days.
Carrier Services
Orders are shipped by our trusted logistics partners using a range of established UK carriers. The carrier used may vary depending on the order and destination.
Shipping Costs
Free Shipping: All orders qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, including delays or lost packages, please contact our customer service team as soon as possible. Our team will investigate the issue and work with you to ensure your order is resolved promptly and fairly.
Tracking Your Order
- Once your order has been shipped, you will receive an email confirmation containing your tracking number.
- You can track the progress of your delivery at any time via our Track Order page.
Questions?
Visit our Frequently Asked Questions page or contact our customer support team at support@nuvio-living.com
Contact Information:
Store Name: Nuvio Living
Registered Business Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
(Registered office address - no customer visits)
Email: support@nuvio-living.com
Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days. Messages received on weekends or public holidays will be answered the next working day.