Frequently Asked Questions

General Information

What is Nuvio Living?

Nuvio Living is a curated home lifestyle brand focused on modern, minimal, and functional pieces designed to elevate everyday living. We carefully select products that blend style, practicality, and quality. Learn more about us here.
Do you have a physical store?

Currently, we operate exclusively online. This allows us to offer a wider selection of products while keeping prices accessible.
How can I contact customer support?

You can reach our customer support team by visiting the Contact Us page or sending an email to our support team at support@nuvio-living.com
What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and Shop Pay.

For your convenience, some regions may have additional local payment options available, which will be displayed at checkout. You can read our Payment Policy here.
Is my payment information safe?

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Nuvio Living's Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

Shipping & Delivery

Where do you ship to?

We currently only ship to the United Kingdom.
How much does shipping cost?

We do not charge shipping costs. Shipping is therefore always FREE to the United Kingdom.
How long will it take to receive my order?

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1-2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6-10 business days (Monday to Friday).
  • Estimated delivery time: 7-12 business days.

For more details, please read our Shipping Policy here.
The estimated delivery time has expired. Where is my order?

In majority of cases, orders are delivered within the expected delivery time.

Unfortunately, sometimes an order is delayed in the delivery process. You can check the status of your order via the following link: Track Order

If you have not received anything 3 days after the expected delivery time, please contact us here.

Returns & Refunds

What is the return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order. Read our Return and Refund Policy here.
How do I request a return?

Simply email our support team with your order number and reason for return. We’ll guide you through the next steps. Visit our Contact Page for more information.
When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days back to your original payment method.
What items are non-refundable?

Certain items may not be eligible for return due to hygiene or usage reasons. This will be stated on the product page where applicable or contact us for more information and we can advise further.