Refund policy

30-Day Returns & Refunds Policy

At Nuvio Living, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and include all original packaging, accessories, and documentation.

Damaged, Defective, Incorrect, or Lost Orders

If your item arrives damaged, defective, incorrect, or is lost during transit, please contact us within 7 days of delivery.

We'll get back to you with the best way to resolve it.

In most cases this will mean returning the item to us before we send a replacement or refund, though for some issues we may be able to resolve things without needing the item back, for example where photos clearly confirm the problem.

Change of Mind Returns

If you no longer want an item, ordered the wrong product, or changed your mind after receiving it, you may request a return within 30 days of delivery. Here's how:

  • Contact our support team with your order number and the reason for your return.
  • We'll get back to you with instructions on how to return the item, including the correct return address.
  • Send the item back to us in its original condition and packaging.Return postage is paid by the customer.
  • Once we've received the item and confirmed everything is in order, your refund will be processed within 14 days.

Return Instructions

Before returning any item, please contact our support team at support@nuvio-living.com.

If your return is approved, we will provide detailed return instructions and the correct return address to our trusted logistics partnered warehouse. Items returned without prior authorisation may not be accepted.

Refund Processing

Once your return request has been reviewed and approved, refunds will be processed within 14 days.

Depending on your payment provider, it may take an additional 5–7 business days for the funds to appear in your account.

Non-Returnable Situations

We may refuse returns if:

  • The return request is made more than 30 days after delivery.
  • The item has been used beyond what's needed to check it works as expected.
  • The product is damaged due to misuse, negligence, or improper handling.
  • The item is returned without authorisation from our support team.

For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer support team at support@nuvio-living.com

Contact Information:

Store Name: Nuvio Living

Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email: support@nuvio-living.com

Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days. Messages received on weekends or public holidays will be answered the next working day.

This policy does not affect your statutory rights under UK consumer law.