Payment Policy

At Nuvio Living, we value your security and convenience. We offer a range of trusted and secure payment methods to make your checkout experience smooth and reliable.

Payment Methods:

We currently accept the following payment options:

Credit/Debit Card

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.

How it works:

  • Select Credit/Debit Card at checkout
  • Enter your card number, expiry date, and CVV
  • Complete the billing details as prompted
  • Confirm your payment
  • You will receive an order confirmation email once the payment is successful

All card payments are processed securely.

Apple Pay & Google Pay

For supported devices, we offer Apple Pay and Google Pay for fast, contactless checkout.

How it works:

  • Select Apple Pay or Google Pay at checkout
  • Authenticate using Face ID, Touch ID, or your device passcode
  • Confirm your payment and order details
  • You’ll be redirected back to our website with order confirmation

Shop Pay

Shop Pay allows for an accelerated checkout experience.

How it works:

  • Select Shop Pay at checkout
  • Log in using your Shop Pay credentials
  • Confirm your payment and complete your order

PayPal

PayPal is a secure and widely used online payment platform.

How it works:

  • Select PayPal at checkout
  • You’ll be redirected to the PayPal website
  • Log in to your PayPal account or use guest checkout
  • Confirm your payment and return to our website

Benefits:

  • No need to share financial details
  • Fast and secure payments
  • Buyer protection where applicable

For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.

Currency:

All transactions are processed in British Pounds (GBP). Prices displayed on our website are shown in GBP. All applicable taxes, including VAT where required, are calculated and displayed at checkout.

Security and Protection:

Your security is our highest priority. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology to protect your personal and payment information. We do not store or have access to your full payment details. Payments are processed securely through Shopify’s PCI-compliant payment providers.

For more details about refunds or payment disputes, please review our Refund Policy.

Customer Service:

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.

Email: support@nuvio-living.com

Phone: +44 7448 622 714

Store Name: Nuvio Living

Registered Business Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

(Registered office address only – not open to the public. No customer visits.)

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days. Messages received on weekends or public holidays will be answered on the next working day.